The samples, especially if used in conjunction with the information from other parts of the book, offer clear guidance to help one decide on which methods might be most appropriate to Library evaluation and perforcement measurement contexts. The introductory chapter sets the tone by describing the context, offering key definitions, and providing a concise review of other works.
This fourteen-chapter book provides readers with discussions and examples from a range of Library evaluation and perforcement measurement in this complex area, providing essential background, key principles, and methods for deriving the necessary information.
His other works in this area demonstrate his authority on the topic, and he brings a clear understanding of libraries and the related inherent complexities of performance measurement.
Libraries and other information agencies are no exception. Brophy is a professor of information management at Manchester Metropolitan University and is the director of the Centre for Research in Library and Information Management. However, the breadth of issues that Brophy presents in his book, particularly given the way he has chosen to organize these, would serve as an excellent foundation to guide these activities.
Each appendix, as with the chapters, provides a list of key resources for further reference. The chapters Library evaluation and perforcement measurement logically on one another but are written in such a way that a topic could be read independently or referred to when needed. The motivations for performance measurement in libraries may have evolved over time particularly as new services are offered, and newer—e.
Unfortunately, very few libraries actively pair these internal evaluations along with custo Evaluations of libraries and the services they perform are seen as important tools for library managers and stakeholders.
While there is a hefty body of interdisciplinary research on performance measurement and assessment which obviously varies in focusBrophy is solidly placed in this literature and brings a strong background and expertise to this book. Articles from Journal of the Medical Library Association: The book could be useful to professional librarians, students in library and information science programs, and researchers in library and information science.
In this book, Matthews describes the wide array of existing tools that can be used to evaluate any library service, and introduces the reader to newer tools designed to measure customer and patron outcomes. The chapters are relatively short considering the complexity of some of the topics and are generally not long-winded.
Principles and Techniques, Brophy presents a thoroughly researched and exceptionally clear and well-organized guide on this topic. It is also worth noting that the complete coverage of agencies, associations, issues, standards, etc.
While this book was not written to directly address those performance measurement issues unique to medical or hospital libraries or other health information agenciesit presents a breadth of topics, issues, and key techniques applicable to multiple library contexts.
However, too many library evaluations simply focus on the routine process of gathering inputs and outputs within the context of traditional service measurements. Unfortunately, very few libraries actively pair these internal evaluations along with customer satisfaction outcomes to form a management tool that can drive service improvements across the library as a whole.
The three appendixes are a wonderful feature of this book. Moreover, the risks of losing resources or having decisions made by others outside the library mean professionals must develop the foundational skills of determining which of a variety factors should be measured and how.
A variety of different topics is addressed throughout the book, from user satisfaction and the impact of services on users to processes and outputs. Readers may use articles without permission of copyright owners, as long as the author and MLA are acknowledged and the use is educational and not for profit.
Performance measurement in libraries may be required or motivated by bodies outside the organization for instance, as part of accreditation by the Joint Commission on Accreditation of Healthcare Organizationsas part of self-examination of the effectiveness of current services, or perhaps as justification for an increase in resources.
As noted, there is no dearth of literature that the librarian can turn to regarding measuring the performance of a range of services, from outreach services to electronic resources and related services.
He outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics--how well patrons feel they are served, and how satisfied they are with the library branch.
In Measuring Library Performance: The other two appendixes build on the first: Moreover, the key resources listed at the end of each chapter are an additional convenience for both the practitioner and researcher.
Reviewed by James E.
Identifying and properly utilizing the tools and essential frameworks and principles needed for collecting, analyzing, and presenting such information can be difficult and elusive.
As such, it could serve both as a reference to professionals or an introductory guide for librarians seeking to learn more about performance measurement. The result of this strategy is the ability to form a truer picture of the value of the library to its stakeholders and its patrons.
Organizations of all kinds are regularly called on to provide evidence of their effectiveness by measuring performance. They are presented with multiple bold subtitles, useful in helping readers find information quickly.Evaluation, Measurement and Verification Contracts: Request for Proposals.
The California Public Utilities Commission's Energy Division will award multiple contracts to support administrative and technical execution of the Energy Division and Program Administrator Energy Efficiency Evaluation, Measurement and Verification Plan (EM&V.
The Handbook is intended as a practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries. Performance Evaluation of Academic Libraries Implementation Model Luiza Baptista Melo CIDEHUS – UE and Libraries of the Faculty of Science, University of Porto Academic library, evaluation, assessment, service quality, CAF, Balanced Scorecard, Analytic Hierarchy Process (in each criterion measurement) and the relative importance of.
LIBRARY EVALUATION AND PERFORCEMENT MEASUREMENT: a review of literature by Fe Angela M. Verzosa In this article we present a survey of methods, old and new, previously and currently in use, to measure the quality of library service.
Library Evaluation and Perforcement Measurement Essay LIBRARY EVALUATION AND PERFORCEMENT MEASUREMENT: a review of literature by Fe Angela M. Verzosa In this article we present a survey of methods, old and new, previously and currently in use, to measure the quality of library service.
Evaluations of libraries and the services they perform are seen as important tools for library managers and stakeholders. However, too many library evaluations simply focus on the routine process of gathering inputs and outputs within the context of traditional service measurements/5.Download